Diakonie Klinikum Stuttgart

Employee app enables communication independent of time and location

Benefits to our customer

Active employee participation in changes with idea management tool

Personalized communication to individual employee groups from anywhere

Increase in the transfer of knowledge between employees

Increased visibility of time-sensitive messages with push notifications

  • Requirements

    Information flow anywhere and anytime

    During the stressful daily work at a hospital, it’s easy for important information or deadlines to get lost. This is especially true if, as is common in hospitals, not all employees have a PC workplace and access to the Intranet. Furthermore, analogue information displayed in the cafeteria or on the station’s notice boards doesn’t always reach all employees in the alternating shift services in time. This was also true for Diakonie-Klinikum Stuttgart. It required a solution that would provide relevant information to all 1,400 employees anywhere and at any time, regardless of whether they are doctors or care personnel. Announcements by the administration, information about events and advanced training and even last-minute messages should be available comprehensively in one place and for mobile access as well. Additionally, exchanges between colleagues should be encouraged and a feedback culture established.

  • Solution

    The employee app – a digital home for everyone

    The search for a suitable IT system led to the selection of Staffbase, a software-as-a-service solution for mobile employee communication. T-Systems MMS was a convincing implementation partner for the web application.
    By now, every employee can access the DIAKnow! app with a smartphone, workplace PC or tablet, which greatly simplifies communication between the employer and staff as well as the colleagues among each other. When the hospital administration must distribute time-sensitive messages such as the closure of the parking lot, it can send push messages to make sure everyone receives the information.
    The hospital management wants to ensure that all employees feel they are part of a community and participate accordingly in the continued development of the hospital while helping improve internal processes. This is why an idea management tool integrated in the app lets everyone submit suggestions for improvements and in this way interact with the employer. This promotes an active feedback culture within the hospital.

The option of creating closed communities – just like social media channels for certain user groups – also makes it possible to specifically address single employee groups. As the younger generation, the trainees in particular appreciate this digital networking option. The individual interest groups within the communities can post likes, comments, news and shared content such as photos and videos.
To guarantee the data privacy and security of the sensitive contents, the app is hosted entirely in Germany. T-Systems MMS was on hand with advice during the entire implementation process.

  • Benefits

    One-way communication turns into an active exchange

    The app now allows employers and employees as well as colleagues to coordinate much better with each other and share information. Because with the app, significantly more colleagues can be reached than before. There is no longer a need to fill out a form on paper and walk to the mailbox. The improved feedback culture boosts employee motivation and the bond with the company.
    At the same time, the user-specific approach of individual employee groups prevents an excess of messages and ensures relevance. Employees in shift service in particular are never all present at the same time and, because of that, hard to reach. With the mobile app, each employee now gets timely information independently of a stationary PC, including important messages such as announcements of obligatory activities or voluntary training and events.
    An active exchange among the employees is encouraged in the communities, for example with functions such as “From Employee to Employee”, a kind of digital notice board on which items like apartment searches and offers or ride shares can be listed.
    The hospital wants to use even more functions in the future, such as the plug-ins specifically developed by T-Systems MMS – an ideas portal, a quiz and a survey tool.

  • Pia Pflichthofer, Corporate Communications Department at Diakonie-Klinikum Stuttgart

    “Thanks to our new Staffbase platform, we can inform each individual employee, even if they don’t have computer access at the workplace. We’re getting great feedback from our employees for this modern type of communication.”

About the Diakonie-Klinikum Stuttgart, Deaconess Hospital and Paulinenhilfe GmbH

The Diakonie-Klinikum Stuttgart, academic teaching hospital of the Eberhard Karls University of Tübingen, employs around 1400 people. They treat more than 20,000 inpatients and about 70,000 outpatients annually in eight specialist departments, a psychosomatic day clinic and various specialised centres. Modern medicine, good care and human attention come together in this traditional and renowned hospital in the west of Stuttgart. The Orthopädische Klinik Paulinenhilfe (founded in 1845) and the Diakonissenkrankenhaus (founded in 1854) have over 160 years of experience in the care and treatment of sick people. Deaconesses have left their mark on these houses with their service to others. The Diakonissen-Klinikum Stuttgart, which was created in 2000 from the merger of the two hospitals, remains committed to this tradition.

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